If you need to change the username associated with your Gate account, please follow the instructions below to submit a request.
You can submit the required documents via one of the following methods:
- Submit a ticket
- Send an email to support@mail.gate.com
1. Required Information for the Request
- New Username
(Note: The new username must contain both letters and numbers, and must not include a mobile phone number.) - A photo of yourself holding your ID and a handwritten note
The note must clearly include the following details:
- Gate account UID
- Your full name
- The purpose: Request to change username
- Date of the request
Please refer to the sample image below:
2. Important Notes
Your username is used only for logging in and is not visible to other users. Your nickname, however, is the name displayed to others on Gate. If you wish to change your nickname, you can do so via the User Center , or in the mobile app by tapping your profile photo in the top left corner - “User Center” -“Nickname” and editing your nickname.
