Hello, could you please elaborate on your issue? You can contact our online customer service (app homepage - top left corner icon - click on the pop-up page at the top right 🎧 - contact customer service - "Can't find the answer, click here" - enter "manual" in the input field below - select "transfer to manual" in the reply message and choose the relevant issue) and provide relevant screenshots of your questions to assist you in verifying and resolving the issue.